Cancellation and credit policy

Cancelling a session you booked

• More than 12 hours before it starts - cancel from My sessions and the credits go straight back to your balance.
• Within 12 hours of the start - the credits are spent. The seat was held for you and the group is small enough that a late drop-out changes the session for everyone in it.
• Waitlisted and never promoted - you are never charged for a waitlist place. The credits are taken only at the moment a seat opens and you move into it.

Credits you have not used

We do not return money to your card. Everything we give back, we give back as credits. That is the whole policy, and it applies to unused credits as much as to cancelled sessions.

• Credits never expire. An unused credit keeps its value indefinitely, so nothing is lost by not booking this month.
• Credits already spent on a session that ran are gone. A session you did not attend, and did not cancel, counts as having used.

If something goes wrong in a session

If a session did not happen as described - nobody hosted it, or the video link never worked - tell us within seven days through the contact form and we will return the credits.

• If a purchase went wrong at our end - you were charged twice, we will verify and issue refund. Tell us through the contact form.

Contact

If you need assistance, please use the contact form or write to [email protected]. We reply within two working days.